Privacy Policy | 9apiso Official Online Casino Philippines

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment details, and technical device data.
  • Why we collect it: To manage your account, process payments, and prevent fraud.
  • Who sees it: Only our internal team and essential service partners. We never sell your data.
  • Data Retention: Kept for the life of your account and the period required by Philippine law.
  • Your Control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how 9apiso collects, uses, and protects the information of our users based in the Philippines. By accessing our platform, you agree to the practices described in this document.

This policy applies exclusively to the 9apiso platform. It does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to read the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

We collect only the information necessary to provide a secure and functional gaming experience.

Account & Identity

Basic registration details used to create and manage your unique user profile.

Verification Documents

Documents required to confirm your identity and age to comply with legal regulations.

Payment Data

Information required to facilitate secure deposits and withdrawals via our partner payment providers.

Gaming Activity

Records of games played, transaction history, and wagering patterns for account auditing.

Technical Data

IP addresses, browser types, device identifiers, and operating system details for security and optimization.

Support Records

Communications sent to our support team to resolve account or technical issues.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you provide during registration, KYC verification, and support requests.
  • Automatically: Technical data collected via cookies and server logs when you navigate our platform.
  • Service Partners: Data provided by our partner payment processors and identity verification services to confirm transaction validity.

4. Why We Use Data

Your data is used for the following specific purposes:

  • Account Management: Maintaining your profile and ensuring seamless access to your funds.
  • Financial Processing: Facilitating deposits and withdrawals and verifying payment ownership.
  • Compliance: Confirming that users are of legal gaming age and preventing identity theft.
  • Security: Monitoring for fraud, multi-accounting, and unauthorized access attempts.
  • Legal Obligations: Fulfilling mandatory reporting and record-keeping requirements for gambling operators in the Philippines.
  • Marketing: Providing personalized offers only if you have explicitly consented to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

  • Essential Service Providers: Sharing data with payment processors, KYC providers, and technical infrastructure partners required to operate the site.
  • Legal Requirements: Disclosing information to relevant authorities when required by applicable law or a valid legal order.

6. How We Protect Data

We implement robust technical and organizational measures to safeguard your information:

Encryption: All data transmitted between your device and our servers is protected using industry-standard encryption.

Access Control: Internal access to personal data is strictly limited to authorized personnel based on a "need-to-know" basis.

Isolation: Payment sensitive data is handled through isolated systems to minimize exposure.

Monitoring: We continuously monitor our systems for potential vulnerabilities and unauthorized access.

7. Cookies and Tracking

We use cookies to remember your preferences and improve site performance. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency and local laws, you may have the following rights regarding your data:

  • Access and Correction: The right to view and update your personal information.
  • Deletion and Portability: The right to request the removal of your data or receive it in a usable format.
  • Objection and Withdrawal: The right to object to specific processing or withdraw marketing consent at any time.

To exercise these rights, please contact our support team via the channels available on our Support page.

Important Note: Even if you request account closure or data deletion, we are legally required to retain certain transaction and identity records as mandated by Philippine gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Following account closure, we continue to store necessary data for the duration required by the applicable laws and regulations in the Philippines to meet legal, accounting, and regulatory obligations.

10. Age Limits

The 9apiso platform is strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will immediately suspend the account and take steps to remove the associated data.

Parents or legal guardians who suspect a minor is using our services are encouraged to report this immediately through our official support channels.

11. Cross-Border Transfers

To provide a global standard of service, some of our technical and payment partners may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during transfer and processing.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed about how we handle your information.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us exclusively through the official contact methods listed on our Support page.